A Heartfelt Message to Our Valued Customers
We want to inform you about an important update regarding our pricing.
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Due to a significant rise in our operating costs, we regretfully need to adjust our product prices. The rising costs of supplies and staff wages, the recent (very large) postage price increases by Royal Mail and our forced transition from the VAT flat rate scheme of 10% to the standard VAT rate of 20% have unfortunately all come along in a short space of time, making the price changes unavoidable.
We also sadly have to say goodbye to our free outgoing postage on all orders, due to the amount Royal Mail have increased their first-class prices over the past few years it is just something we can no longer absorb. A small flat rate postage charge has been introduced which we hope you will understand.
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We understand that this is not the news you were hoping for, especially in current times where the equestrian hobby is more expensive than ever, and we want to assure you that this decision was not made lightly and that we have kept the increases as low as possible to still provide your animals with cost effective parasite testing.
We want to take a moment to express our sincere gratitude for your support and loyalty over the years. Your trust and support of our small family business has made Poopost what it is today. Every comment, recommendation, repeat order and all the enthusiasm you have shown us since the start of this venture has truly meant the world to us and we hope to be able to continue with what we do best for many years to come.
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While the prices may have increased, our service still offers excellent value for money through quality testing and aftercare.
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Timely Testing: All samples are tested on the day of arrival once they are delivered here by post, Monday through Friday, ensuring you receive your results as soon as possible.
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Advanced Team and Equipment: Our skilled staff use high-quality lab equipment, and all FEC samples are spun using centrifuges for the most accurate results.
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Professional Advice: Our friendly Registered Animal Medicine Adviser (RAMA- also known as SQP) is here to help with advice on chemical dewormers as well as parasite control advice. Our RAMA is also R qualified, which covers farm animals as well as equine and poultry. No question is ever too small, and she is always here to help.
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Our RAMA has also recently completed the Level 5 University Diploma in Animal Medicines Advice, becoming one of the first in the country to achieve this new qualification.
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Trusted Services: Our services are approved and trusted by vets, reinforcing our commitment to delivering the best possible care for your animals.
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We are truly sorry to have to be raising prices and thank you for your understanding and continued support.
Thank you once again for being a vital part of our journey and success.
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Team Poopost x
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Poopost- potty about poopots!
Did you know every poopot sent out is reused multiple times? When they return here they go through a process of cleaning and sterilising before re-entering the system. This is why sometimes your poopots may look a little preloved. A poopot may go out an average of 10 times or more before heading to the recycling at the end of its career (unless a cheeky dog tooth or hoof gets there first!). This helps us reduce our plastic waste and has been our policy since the start. Thats tens of thousands of plastic pots avoiding landfill. This is also why we ask you not to write on the pots themselves or stick stickers/tape/other stuff on them, as it makes it harder to reuse them.
Thats tens of thousands of hard plastic pots saved from landfill, something we are very pleased about!
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