New Year Lockdown (Updated 5.1.21)
With the government announcing a new lockdown (4.1.21) we wanted to reassure all our customers that we are remaining open and are ready and waiting to test all your animal's samples & help with any queries. As we live on site very little changes for us in terms of lockdown, we will continue to post out kits 6 days a week and test 5 days a week (mon-fri) as usual. We dont yet know how the post will be but do expect possible delays.
Guidelines for ordering and returning samples:
SENDING SAMPLES BACK:
Please aim to post samples early in the week to give them time to arrive here. Always collect fresh samples and label the envelope with the date collected/posted so we can check its fresh enough to test.
We dont yet know how the post will behave during this new lockdown, but if any samples do get delayed, we will always send replacement kits out free of charge to try again.
ORDERING KITS FROM US:
Kits are posted out from here 6 days a week via Royal Mail. If you need a kit in a hurry you can choose to upgrade the postage at checkout to "special delivery" which will be faster. Please expect your kits to take anywhere up to around a week to arrive, possibly longer if the post gets slowed due to everyone being at home during lockdown and ordering more items online. Kits are sent 1st class standard which is not a tracked service. Please help us to help you by ensuring your address details are all correct no missing house names or number etc, and allow your kit time to arrive before chasing.
When your kit is sent out an email stating "shipping conformation" will be sent. This may end up in your spam folder so be sure to check there too, and be sure to check you spelt your email correctly at checkout to ensure you dont miss out on any updates or communication from us.
We'd like to wish all our customers a Happy New Year, and lets all hope and pray that good times are not too far away, and that life will return to normal for all of us, in the mean time please stay safe, and know that we are here if you need us, via email, fb messenger or the website contacts form.