Status: Open for testing
We wanted to take this chance to reassure our customers that we are still open as usual during the Covid-19 crisis. So please do continue sending your samples. Our team are working round the clock in order to ensure all the samples are tested on the same day as arrival. We are also working weekends in order to process samples from Saturday's post.
Royal Mail are still delivering the post, but there are some nationwide post delays. The post is currently taking between 2 and 6 days for first class delivery, but please be patient when chasing results as the postal delays are out of our control. The samples are fresh enough for testing for 6 days from collection, if they become delayed further we will send you a replacement kit free of charge.
Kits are being sent out in the post every day. Current post system delay time with Royal Mail is up to 5-6 days for first class and more for second class. Please be aware of postal times before complaining about delayed deliveries and try to be nice, as the these nationwide delays are out of our control. We have added the option of special delivery postage at checkout for those who wish to get their kits faster.
Whilst we know that life is difficult for everyone right now, the grass is still growing and the worms are still breeding, and resistance to wormers is still rising. So please do continue to test, rather than blanket worm your horses. If you have questions or worries please do get in touch with us and we will try our best to help.
We would like to thank our customers for your patience and understanding at this time. We are trying our very best and working long hours each day to ensure everything runs as smoothly as possible, please try and remember this before complaining.
We hope everyone is staying safe, and our thoughts and prayers are with you all, we really hope to be able to see all our customers out and about enjoying their horses before too long.
Many thanks for your continued support and custom
The Poopost Team