SUMMER BANK HOLIDAY
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Mon 25th August 2025
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Final date for posting samples before the bank holiday:
Monday 18th August.
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Please avoid posting samples between this date and the bank holiday as they are likely to get delayed in the post and end up being too old to test on arrival.
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Our office will be closed from Sat 23rd- Mon 25th while our staff enjoy a well deserved break.
Normal service will resume Tues 26th, and any kits ordered over the bank holiday weekend will be posted out on this date.
Thank you as always for your co-operation with this. The postal service can be slow at times, and we need to try and work around it as best we can.
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31/7/25
Postal delays update
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We have been experiencing some postal delays by Royal Mail, both with outgoing kits and some incoming samples. Please allow 7 days from posting samples/ ordering kits in order to allow the post time to arrive at its destination. If after 7 days you have not received your order or your results please let us know so we can investigate and help with this.
The vast majority of samples are still arriving here quickly and safely but a few are being held up within Royal Mail's system, and our post deliveries here at Poopost HQ have been arriving very late in the day which is slowing things down a little.
Please rest assured we are doing everything we can to ensure a smooth and un-interupted service, and we thank you all for your support and patience as always.
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Team Poopost x
PLEASE NOTE:
The system we use for sending SMS results is currently in the process of being replaced, so please check your emails including spam (and check the email you used to order with if that is different to your main email) Equine & farm animal results are being sent via the new SMS system (if text is ticked) while poultry and other test types are being sent via email until the new system is fully up and running. Sorry for the inconvenience.
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FAQs for posting samples and waiting for results
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When should I post my samples?
Plan your sampling carefully thinking about weekends (postal delays) and postbox collection times.​
Please write the date of collection on your vouchers and date of posting on your envelopes so we can be sure of freshness when testing.
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How long will my results take?
All prepaid freepost envelopes have 1st class postage, this can take anywhere between 1-5 days to arrive at the destination. If you haven't received results near the end of the week please try not to worry and wait patiently as they may well be on their way to you. We run evening test sessions each day as well as daytime sessions so you may well receive your results late evening. If you sent multiple packets these often get separated in the post and arrive on different days. The 7 day rule still applies to the second and third packet even if you received some results- so please try to wait patiently.
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What if I don't receive results?
If you haven't received results after **7 DAYS** please get in touch so we can chase this up for you and help further. If its less than 7 days please wait before chasing unless its an emergency, to allow your samples time to arrive here in the post and be tested on day of arrival.
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Why do I have to wait?
Thank you for helping us to run a smooth & successful service. Our small team work long hours testing all the samples that arrive here as quickly as possible. By following the rules you can help us continue to offer this service as it cuts down on admin time and lets our staff test more samples rather than chasing up arrivals before the 7 days have passed.
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Team Poopost x