Covid-19 & Testing Update
Royal Mail are currently still experiencing a few delays due to the coronavirus pandemic, with social distancing and reduced staffing in some of their sorting offices etc. Most items are now arriving quickly, but please allow up to 6 days for both outgoing kits & when returning samples to us, in order to allow the items time to arrive at their destination.
All samples are tested the day they arrive here and results sent. If sending multiple packets, please be aware they often get separated in the post, leading to some being tested before others. Please be patient and wait a few days before chasing, to give them time to get here.
As always when sending kits back be sure to write the date you posted so we can identify how old the samples are. Always pack flat, and use fresh samples to give the best possible results.
Any questions or issues as always we are here and happy to help!