Status: Open for testing
Upcoming Non Testing Dates!
Upcoming non testing days:
Not testing Friday 25th September 2020
Closed from Friday 25th Sept - Monday 28th Sept
Please plan your poo posting accordingly!
To all our wonderful customers.
We have a couple of days this month where we wont be testing your samples due to us going on a mini break weekend away (long overdue, was supposed to be April but cancelled by covid).
We will be testing as normal on Thursday 24th Sept, leaving late night for our holiday once work is done, and returning Monday 28th in the late afternoon.
This means that for people planning on posting samples to us on that week that you need to post on MONDAY or else wait until the following week to post your samples to us.
Kits will be dispatched as normal Mon-Thurs but there will be no post sent out on the Friday, sat or Monday, everything will be processed on the Tuesday.
We appreciate this is inconvenient for people, but one of the downsides of being a small family business is that you dont get time off We haven’t had a day off from testing since June 2019! Since Covid hit we have worked 6 day weeks non stop, very long hours as some of you may have noticed from the odd times we send emails etc. So we hope you understand, and we will do our very best to ensure as little disruption to the service as possible. If anything does get posted by mistake or gets delayed in the post we will be sending replacements when we return, and samples that arrive while we are closed will be safely refrigerated.
Thank you all for your support, your custom, your lovely messages & your patience as we all battle through the crazy year that is 2020!
COVID UPDATE (3.9.20)
Our team are working round the clock in order to ensure all the samples are tested on the same day as arrival.
Royal Mail are still experiencing some delays. The post is currently taking between 1 and 6 days for first class delivery, but please wait 6 days from posting when chasing results. The samples are fresh enough for testing for 6 days from collection, if they become delayed further we will send you a replacement kit free of charge.
Kits are being sent out in the post every day. Current Royal Mail delivery is 1-6 days for first class and more for second class. Please be aware of postal times before complaining about delayed deliveries and try to be nice, as the these nationwide delays are out of our control. We have added the option of special delivery postage at checkout for those who wish to get their kits faster.
Whilst we know that life is still difficult for everyone right now, the autumn flush n grass is upon us and the worms are still breeding, and resistance to wormers is still rising. So please do continue to test, rather than blanket worm your horses. If you have questions or worries please do get in touch with us and we will try our best to help.
We would like to thank our customers for your patience and understanding at this time.
Many thanks for your continued support and custom
The Poopost Team