Easter Aftermath: A few Postal Delays
Royal Mail are experiencing a few delays following the Easter Bank Holiday non postal dates, combined with occasional delays caused by Covid related isolation staffing issues in the sorting offices throughout the country. Most samples are arriving here quickly and safely, but occasional samples may take up to 6 days to arrive here.
Please as always aim to post early in the week to avoid samples getting stuck over the weekend in the sorting offices. Write the date the sample was collected/posted on the outer envelope & ensure all samples are placed FLAT in the envelope, failure to do this may cause your kit to be stopped by the post, so its in everyones interest to lay them flat.
As always, if there are any issues or delays please get in touch and we will help in any way we can, with free replacement kits etc. Please try to be kind, we appreciate it is frustrating if your samples get delayed or lost, but what happens in the postal system is out of our control, and we will always try our hardest to help in any way we can