Postage & Packaging
Postage Policy
Poopost use Royal Mail to get your package to you as fast as possible while keeping costs down. Our standard postage option is Royal Mail 1st class standard and this is charged at a flat rate of £2.99 per order, with the option to upgrade to special delivery (guaranteed next working day after dispatch) for an additional cost.
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We post out 5 days a week. Orders after 2pm will be dispatched the next working day. Royal Mails average delivery time for 1st class is anywhere between 1-6 days. If your kit hasn't arrived within 6 days please contact us, as the post do lose things from time to time, and we will send replacements.
Prepaid Return Postage
Your kits contain prepaid return postage envelopes. Please pack these carefully and keep the outer envelope clean to save the poor posties from dealing with "horsey" envelopes. Our kits have a freepost label on and these can be posted in UK postboxes or at post offices. Please note the post has different collection times at different post boxes, some are 9am and Saturdays are even earlier.
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Equisal tapeworm kits come with a prepaid freepost envelope to send your tubes directly back to Equisals testing lab (which is not the same location as the poopost lab).​
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All our Poopost return prepaids are standard 1st class only, if you would like to add tracking, signature or special delivery you will need to pay additional charges yourself. We send them this way to keep costs down allowing us to keep our prices for you as low as possible.
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International Orders & International Sample Returns
We are happy to chat with potential customers from other countries to try and work out solutions for you to return samples to us. Please get in touch either via facebook or email to have a chat about the best way we can get samples returned here within the 6 day time frame. We currently have customers from France, Ireland, Spain etc who use a variety of couriers & postal systems to return samples to us. If you can get it here to us we will test it! Speak to us today!
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Questions? You can always email us at info@poopost.co.uk or message us on facebook.