Postage & Packaging
Poopost uses a mixture of postal methods to get your package to you as fast as possible while keeping costs down. Our kits are posted via Royal Mail 2nd class for free with the option of upgrading to 1st class for just 25p. Equisal tests are either sent with Royal Mail or for large orders we use Hermes courier for a tracked low cost service. We aim to post your kit within 1-2 working days, and Royal Mails average delivery time for 1st class is 1-2 working days, 2nd class 2-3 working days. If your kit hasn't arrived within a week please contact us, as the post do lose things from time to time, and we will send replacements.
Prepaid Return Postage
Your kits contain prepaid return postage envelopes. Please pack these carefully and keep the outer envelope clean to save the poor posties from dealing with "horsey" envelopes. Normal 1,2,3,4 horse kits have a large letter first class stamp on, these can be posted in UK mailboxes or at post offices. Please note the post has different collection times at different postboxes, some are 9am and Saturdays are even earlier!
Pinworm tests have a prepaid standard 1st class letter stamp on, and can go in any UK mailbox.
Bulk horse kits have a small parcel prepaid stamp on them (orange £3.60). If you pack flat enough these can often slide into a postbox, or else take them to your local post office.
Equisal tapeworm kits come with a prepaid freepost envelope to send your tubes directly back to Equisals testing lab. These bags can hold up to 10 samples and can be posted into post boxes or handed into post offices.
All our Poopost return prepaids are standard 1st class only, if you would like to add tracking, signature or special delivery you will need to pay additional charges yourself. We send them this way to keep costs down allowing us to keep our prices for you as low as possible.
Questions? You can always email us at or message us on facebook.